"Imagine all the people living life in peace. You may say I'm a dreamer, but I'm not the only one.
I hope someday you'll join us, and the world will be as one. "
~John Lennon


Sunday, March 8, 2015

Booked Travel

Expedia is my best bet when booking travel. Sometimes I am not the one booking the travel, my kids book it for me. But I like the challenge even if it runs close to the frustration line. I am fortunate to have a peaceful life; no job to juggle, no ongoing problems, cozy and safe little home, calm pet (Lola the cat), nice friends in person and online.

It took awhile to decide on timing and then check out different venues for travel, but yesterday I booked flight and then decided to stay in a downtown hotel for two days before heading out. After finding hotel I found best price on AARP travel site and was unable to book it on that site, so called the 800 number on the site and ended up talking with a rep with Expedia. I told her the price I was looking at online for the hotel I want to stay and she helped me book it as well as going above and beyond in helping me with an online request for a refund on the difference between the site I was on and what it was going to cost, about $25. And an added bonus is a certificate to use on any travel or hotel booked with Expedia during the next year. The online certificate is for $50. I enjoy being treated to nice surprises, and this is one of them. My Expedia rep deserves a gold star for her professionalism and pleasant responses, and we even laughed here and there during our phone discussion. Three cheers to Expedia.com!

More about this trip soon.

8 comments:

DJan said...

Nice! It's always good to have a "real" person on the other end of the line when you're making plans. Your Expedia person needs to be cloned. :-)

Brian Miller said...

nice...i cant remember if we used expedia before but we have used a few of these sites...and i am glad you had a live person to help out...ha...that is always a plus...

Stephen Hayes said...

I'll remember your rousing endorsement the next time I book a trip.

terri said...

I LOVE to hear stories of good customer service. I hope your call with that rep was recorded or otherwise somehow available to her superior so her job well done can be recognized.

Ms. A said...

Good for you and Expedia for helping you!

Pauline Woodcock said...

Good customer service is always to be celebrated - whenever and wherever it occurs. Good on you giving praise where it is due.

Lawrence Udo-Ekpo said...


What a wonderful service to remember - lucky you!



dkzody said...

Glad to hear good words for this online company. I have always been hesitant to try it. I like AAA and Best Western. They get me everywhere I want to go, which are a very small number of places.